Aic365 Privacy Policy — Your data is safe with us

Introduction & Applicability

Aic365 takes your privacy seriously. This Privacy Policy explains how we collect, store, and use your personal information. It applies to the aic365 website, mobile app, and all associated services.

We understand that sharing personal information online is a significant decision. That is why we want you to know exactly where every piece of data you provide goes and how it is used. The aic365 Privacy Policy is written in plain, straightforward language — no legal jargon.

This policy has been developed in accordance with international data protection standards (GDPR-aligned) and applicable local laws. If you have any questions, our support team is always ready to help.

What Information We Collect

Aic365 only collects information that is genuinely necessary to provide our services. We do not ask for excessive or unnecessary data.

How Information Is Collected

Aic365 collects information in several ways. You have the right to know about each of them:

• Directly from you: At the time of registration, during KYC verification, or when contacting support.
• Automatically: Through cookies and log files when you use our website or app.
• From your payment provider: Transaction details required during deposit or withdrawal processing.
• From verification providers: From third-party KYC partners for age and identity verification.
• From public sources: On a limited basis for fraud prevention purposes.

How and Where Your Information Is Used

Aic365 uses your personal information only for specific, defined purposes. We never sell your data to advertisers or use it for unrelated activities.

• Account Management: Creating, verifying, and keeping your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: Responding to your complaints and enquiries.
• Responsible Gaming: Identifying unusual gaming patterns and taking steps to protect you.
• Fraud prevention: Detecting and blocking illegal activity.
• Legal Obligations: Providing data to regulatory authorities upon request.
• Service improvement: Analyzed to improve and enhance the platform experience.

Data sharing with third parties

Aic365 never sells your personal information to third parties. However, we do share limited data with trusted partners where necessary to deliver our services:

• Payment provider: Payment partners such as Mobile Banking, Nagad, Rocket, and banks — to process transactions.
• KYC Verification: Authorized verification providers to confirm identity and age.
• Technology partners: Server hosting & security service providers — bound by strict confidentiality agreements.
• Legal Authorities: Only the minimum necessary information, when required by a valid court order or regulatory authority.

Every partner is contractually obligated to protect the confidentiality of your data. They may not use your data for any purpose beyond what has been specified.

Cookies & Tracking Technologies

The aic365 website and app use cookies and similar technologies to make your browsing experience smoother and more secure.

• Essential Cookies: For login sessions & security — disabling these will prevent the site from functioning properly.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics cookies: To understand which pages get the most traffic — fully anonymized data.
• Security cookies: To detect fraud and bot activity.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may cause some features to stop working.

Data Protection Methods

Aic365 uses industry-leading technology to protect your data — and we back that up with action, not just words:

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
• Regular security audits: System testing conducted by independent experts.
• Access Controls: Only authorized personnel may access specific data.
• Backup & Recovery: Regular data backups are stored in a secure location.

Your Rights

You have the following rights regarding your personal information on the aic365 platform:

• Right to know: You can find out what information we hold about you and how it is being used.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under specific conditions.
• Data Portability: You may request a copy of your data to keep for your own records.
• Right to restrict processing: You can request that the use of your data be restricted under certain circumstances.
• Right to Object: You can object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

Data Retention Period

Aic365 does not retain your information longer than necessary. Specific retention periods are defined for each type of data:

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction records: Up to 7 years where required by law.
• Communication logs: Support tickets & chat records for up to 2 years.
• Technical logs: IP and session logs are typically deleted after 90 days.
• Cookies Data: Depending on the cookie type, they expire at the end of a session or within 30–365 days.

Privacy Policy updates

Aic365 may update this Privacy Policy from time to time. Registered users will be notified in advance of any significant changes.

• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The "Last Updated" date is always visible at the top of the page.
• You can request a copy of any previous version from our support team.